Hammering out the Kinks: The Commenting System

Sparks Still Flying

I’ve had to re-evaluate the whole IntenseDebate commenting system.  There were a number of problems with it.  It took me nearly 30 hours to import all the comments from the old site.  The import kept dying in mid-stream.  Users were reporting a problem with posting comments, and there was a discrepancy between the number of posts presented for moderation, and the posts actually awaiting moderation that were invisible to me.  In just a day or so, there were two dozen comments that had already been lost in the shuffle.  More, poster Kara let me know another site was having the same issue, and finally suspended use of the IntenseDebate system.  Realizing that this was no way to kick off a new home for the blog, I decided to shut down IntenseDebate.

This left me with another problem, and that is that the comment system inherent to the WordPress engine is a little skimpy, but then I remembered there is another comment system that I have encountered many times, including over on Conservatives4Palin, and I already have an account, and I imagine a number of you do also.  For this reason, I have decided to follow that model, and we will now use Disqus instead.  If you don’t have a Disqus account, you can get one here.

I began the export process, and in ten minutes, all of the comments had been shipped over to Disqus, and they may take a little time to fill them in, but just the fact that they so quickly imported them from the database here already seems promising.  This beats the process I went through with IntenseDebate, that I may now consider an IntenseClunker.

Live an learn, right?  The only problem with that thinking is that I sent you all off in pursuit of IntenseDebate accounts, and I thank you for so doing, but the only consolation is that you may run into a few sites that use it, and you will already have an account.  In case you missed Kara’s comment, the reason it seemed important to change now was this:

http://hillbuzz.org/changes-to-hillbuzz-comment-system-more-to-come-23952

Hillbuzz is not an insignificant site, and the fact that IntenseDebate wasn’t racing to solve their problems, suspiciously much like the ones we were already experiencing here, led me to believe that if they can’t get satisfaction, then there’s no hope at all for me our the members of this site.  It was with that in mind, (along with 30 hours of importing and re-importing,) that I decided to throw the switch on IntenseFailure tonight, and instead went with the Disqus comment system.  My apologies to those of you who had gone through the trouble of getting the IntenseDebate accounts. As I said, I can only hope they will be of use on some other site, although at this point, certainly not Hillbuzz. Thanks to Kara for bringing this swiftly to my attention. She may have saved me and the readers here a good deal of pain. Thank you Kara!

I have dealt with Disqus before, and it seems very stable and reliable, so I am going to let that process complete, hopefully while I sleep.  Again, to get a Disqus account, get one here. I hope this will solve our problems.  I suppose you could call these “growing pains,” but I have another description in mind for the kinds of pains(and where) this has been.

Thank you for your patience!  You can click the logo below to go get that Disqus account:

 

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5 Responses to Hammering out the Kinks: The Commenting System

  1. Adrienne says:

    I’ve been happy with Disqus – but then I’m also not prone to complain about something I get for free

  2. JohnInFlorida says:

    thumbs up for Disqus, Mark! I use it via numerous sites and from my (user) perspective it works smoothly and well … 

  3. ahleahiris says:

    I like this better.

  4. Bigmamas52 says:

    Ahhh thank you, thank you, thank you Mark.  After our discussions yesterday, I gave up on ID out of frustration.  I do already have a Disqus account, have for a couple of years and have never had a problem.  Most large media orgs use Disqus for their commenting.  Obviously ID is not to concerned about building their client base.

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